Apex built a tablet solution that allowed users to complete full inspections on-site. They could then manage photos and complete any accompanying documentation. Data and media seamlessly synchronised between Apex and AO (a legacy CRM system), via a staging table, in order to complete cases entirely in the field.
The result was a fully mobile workforce and the implementation of a work from home policy. The accuracy of data collected, level of compliance achieved and case turnaround productivity was all improved dramatically.Find out more about Connexus